Public Transport

Improving Rail Efficiency: NMBS Enhances Operations with RideOnTrack’s Dispatching Technology

Based in Brussels, Belgium, NMBS is one of the leading railway operators in Europe, with a workforce of over 18.000 employees and an annual revenue of approximately $3.2 billion in fiscal year 2022. The company’s mission is to provide comprehensive and reliable transport services – from urban commuters to international travelers – ensuring a seamless and efficient journey for all.

Established over 90 years ago, NMBS is recognized for its commitment to innovation and leadership in rail transport and logistics solutions. Key offerings include domestic and international train services, real-time travel information, ticketing solutions, and rolling stock management.

Project summary

NMBS, the leading Belgian train operator, utilises 200 dispatcher consoles throughout the country. These consoles are often co-located in conjunction with Infrabel traffic control centres and connect to a variety of operational telecommunication assets used by NMBS, for example; The TIII DMR system of Motorola, the public address system in stations, and older analogue radio systems can all be accessed through the RideOnTrack dispatcher solution. The dispatching solution also allows NMBS employees to communicate with train drivers using the GSM-R mobile communication system. The goal is to provide dispatchers with a centralised, efficient means of managing train operations and communication.