MC-X – The next generation in
Mission-Critical Dispatching
Introducing our state-of-the-art Dispatching Console.
MC-X has been designed together with dispatch operators and first-line safety personnel to meet your mission-critical requirements.
Voice dispatching
Modular design
Built-in battery
Industry-leading connectivity
Mission-critical reliability
Fallback over 4G/5G/GSM-R
Voice dispatching
Experience crystal-clear voice communication with the MC-X Dispatcher Console. DECT audio technology, built-in Echo Cancellation (AEC), Active Noise Cancellation (ANC), and Close Conversation Limiting. These features ensure that your team can communicate clearly and effectively, even in noisy environments.
Modular design
The MC-X Dispatcher Console offers unprecedented flexibility with hot-swappable modules that automatically connect using magnetism and Powered USB Pogo pins. Easily adjust modules on the fly to suit operator preferences, ensuring efficient and intuitive use.
Attached mode
Wireless mode
Wired mode
Monoblock configuration
With the included mounting brackets, the console can be permanently attached as a monoblock configuration, allowing operators to quickly move and pick up the unit. This configuration enhances the portability of the console, ensuring that it is always ready for action when and where it is needed most.
Modules are hot-swappable
The MC-X dispatcher console offers modules that can be used in detached mode through wireless DECT technology. Detach the module, and it will automatically continue operating wirelessly without dropping the call. This provides operators with greater mobility and flexibility. The handset can be used wired or wirelessly and will automatically charge when docked, ensuring it is always ready for use.
Wired connectivity for Mission-Critical reliability
The MC-X console offers USB-C wired connectivity for all its modules, handset, and headset. This ensures that power to the modules is maintained even when the console is not configured as a monoblock, making it ideal for mission-critical environments. The handset can be connected using a specially designed seated and shielded USB-C strain relief connector, preventing breakage of the spiral cord connector that is common in other dispatcher consoles.
Built-in battery
The MC-X modules have a built-in battery, allowing them to operate as standalone devices. The dispatcher console’s integrated battery doubles as an Uninterruptible Power Supply (UPS), enabling operators to continue critical operations during power outages. The Gooseneck and Telephone Modules offer 24-hour battery life with 20% call and 80% standby usage. The modules can easily be recharged between operator shifts by attaching them back to the main hub, ensuring they are always ready for use.
Industry-leading connectivity
Connectivity
The cornerstone of every dispatching call is effective communication. That’s why we’ve designed the MC-X Dispatcher Console to include top-of-the-line connectivity options.
- DECT offers wireless interfacing with encryption for added security. It boasts a range of up to 180 meters in direct line of sight.
- Two redundant gigabit Ethernet ports provide alternate data paths in the event of a single cable failure.
- The console features Wi-Fi for wireless LAN capabilities
- LTE, 4G, and 5G connectivity ensure that communication remains uninterrupted when the dispatch operator needs to be mobile, or during evacuation or signal loss scenarios.
Compliance
To ensure easy of adoption and industry compliance, the MC-X dispatcher console has been engineered to comply with a range of technical standards.
- TETRA standards defined by ETSI for digital trunked radio systems, ensuring compatibility with existing systems in Europe.
- P25 standards defined by TIA for digital public safety radio communications in North America.
- 3GPP compliance ensures that the console meets the technical specifications for global cellular communications standards.
- The dispatcher console has been designed to comply with existing GSM-R networks and its successor, the Future Railway Mobile Communications System (FRMCS). FRMCS will act as a key enabler for rail transport digitalisation.
Fallback scenarios
Undock tablet as fallback device
In the event of an evacuation or required displacement, the tablet can be undocked from the main body by lifting the locking clasp and disconnecting the USB-C connector. Once undocked, it will seamlessly switch to 4G/5G* without any operational interference.
Standalone fallback module
The MC-X Dispatcher Console comes with the optional Fallback Module, which is useful in situations where the console cannot establish a connection with the Dispatcher System Core. The Fallback Module provides a backup communication solution by allowing the user to communicate directly over the GSM-R network using the built-in modem, and over the 4G/5G networks using the built-in LTE modem. This ensures uninterrupted communication in critical situations.
Integrated system
The Fallback Module is fully compatible with the base MC-X modules and can be easily attached using the Powered USB Pogo pins. If needed, it can be permanently fixed in a Monoblock Configuration. Additionally, it can be used as a standalone USB device, offering flexibility in its application.
Benefits
Reduced TCO
The console’s design reduces total cost of ownership by allowing for individual module replacements and incorporating common off-the-shelf components. This ensures long-term usability and reduces the need for costly upgrades. We ensure support for the product throughout its lifetime.
Instant Response
Modern computational hardware and interfaces provide an immediate response at the push of a button. Push To Talk Buttons have been specifically chosen for haptic feedback and consistent performace.
Adapt to user
The Dispatcher Console offers easy operational maintenance as users can easily swap modules that pair automatically. The setup is configurable based on the operator’s requirements. The inclination mechanism for the handset and touch screen adds to the console’s flexibility.
Crystal-clear voice
Clear communication through the use of DECT technology, built-in echo cancellation (AEC), and Close Conversation Limiting. The volume between input devices (Gooseneck, Phone set, Headset) is automatically balanced.
Easy-to-use
Our Dispatcher Console has been designed for ease of operation, with the touch screen and PTT button being the only necessary input devices. It is so user-friendly that if you can use a cellphone, you will be able to use the console.
Improved call stability
DECT wireless technology provides a highly stable and secure connection with a range of up to 180 meters. It can support up to 8 communication devices simultaneously, delivering superior call stability and clarity compared to other wireless voice technologies.
Design & ergonomics
The MC-X Dispatcher Console is designed for mission-critical reliability, using industrial-grade components that guarantee durability throughout the product’s lifetime. The console operates silently, as it does not contain any moving parts or fans.
IP52 dust and water protection
Shielded strain-relief connectors
USB Type-C Hub
Redundant ethernet ports
Display port for external monitor
CE approved
Front
Back
Inclination mechanism
The Inclination Mechanism allows the operator to customise the working area by tilting the screen between 15° and 90°. Adjustments can be made on the fly without requiring any tools. Fully compressing the unit allows it to be stored under a dispatching screen setup without interfering with the operator’s workflow.
Additional information
How to order
Request quotation"*" indicates required fields
Accessories
Explore accessories
Technical specifications
Main module
Telephone module
Gooseneck module
Human interface
Power
On/Off Push Button when in stand-alone use
Push button
Push button to force unpairing of all wirelessly connected modules
Status indication
Three LEDs that indicate status information about the workings of the system
- Indication of normal condition
- Indication of error condition
- Free to assign by the host application
Power
On/Off Push Button when in stand-alone use
Push button
Push Button, application designated use (PTT or PTM)
Status indication
Two LEDs that indicate status information about the workings of the system
- Indication of normal operation or error condition
- Free to assign by the host application
Power
On/Off Push Button when in stand-alone use
Push button
Push Button, application designated use (PTT or PTM)
Status indication
Two LEDs that indicate status information about the workings of the system
- Indication of normal operation or error condition
- Free to assign by the host application
Physical interface
Host connection
USB 3.2 gen 1 DRP
MC-X system connector
USB 2.0 DFP, maximum speed 480Mb/s
USB-C Ports
USB 2.0 DFP, maximum speed 480Mb/s
All USB-C connectors feature a strain relief option by using the appropriate cable
Ethernet
Dual IEEE 802.3ab, 1Gbit/s
Display
Display Port connector for external monitor
Host connection
USB 2.0 UFP over MC-X system connection or USB-C port
All USB-C connectors feature a strain relief option by using the appropriate cable
Control
USB HID, CDC, Proprietary protocol
Host connection
USB 2.0 UFP over MC-X system connection or USB-C port
All USB-C connectors feature a strain relief option by using the appropriate cable
Control
USB HID, CDC, Proprietary protocol
Wireless interface
DECT
DECT 6.0, multi-region support
GAP profile, support for generic DECT peripherals
Up to 8 simultaneous connections supported
DECT
DECT 6.0, single speech circuit for simplex audio
DECT
DECT 6.0, single speech circuit for simplex audio
Battery and power
MC-X System connection
The system connector allows up to three modules to be daisychained together on each side of the main module.
Battery
Backup Power activated when Mains Power is lost
Rechargeable, replaceabel Li-Polymer
Ranges from one to four hours; time of use depending on active peripherals and configuration
Mains Power
External Power Supply AC/DC convertor < 100W, Meanwell
Output Power
All ports feature short-circuit and over-current protection as well as 8kV HBM ESD protection.
- 2 x MC-X system connectors providing 1.5W power at 5V
- 4 x USB-C connectors providing output power of 0.5W at 5V
- 2 x USB-C connectors providing output power of 1.5W at 5v
MC-X System connection
For cascading multiple modules together and provide power and data. A maximum of two adjacent modules is supported.
Battery
Rechargeable, replaceabel Li-Polymer
24 Hour, based on 20% call and 80% standby use
Only powers the Module when operating in stand-alone (wireless)
Modules power consumption
Less than 2.5W
MC-X System connection
For cascading multiple modules together and provide power and data. A maximum of two adjecent modules is supported.
Battery
Rechargeable, replaceabel Li-Polymer
24 Hour, based on 20% call and 80% standby use
Only powers the Module when operating in stand-alone (wireless)
Modules power consumption
Less than 2.5W
Audio
Audio quality
20Hz-20kHz audio bandwidth
Dynamic range for microphone and speaker over 105dB
4 Speech circuits simultaneously
Audio quality
USB audio 1.0 profile
DA78xx codec for conversion used by USB and DECT
Microphone
Kidney pattern, MEMS microphone built-in Telephone Set
Speaker
Built-in Telephone Module
Audio quality
USB audio 1.0 profile
DA78xx codec for conversion used by USB and DECT
Microphone
Kidney pattern, MEMS microphone built-in Telephone Set
Speaker
Built-in Telephone Module
Sustainability
MC-X and the environment
RideOnTrack strives to minimise its environmental impact in production and logistics by implementing sustainable practices such as using eco-friendly materials, optimising transportation routes, and reducing waste throughout the manufacturing and distribution process.
Made with better materials
Materials
- Minimal carbon footprint
- Fully RoHS compliant
- Adherence to applicable laws for 3TG-Conflict Minerals
- Partial use of recycled rare earth elements
- Partial use of recycled tin solder of main logic board
Safe chemistry
- Fully REACH compliant
Packaging
- 100% recycled cardboard
- No plastic outer wrap
- Adheres to the upcoming EU single-use plastic law
Energy efficient
Energy efficiency
- 100% sustainable energy used in the production and assembly of electronic components
- Designed with a focus on energy efficiency through the use of power-saving components and efficient circuit design.
- Built-in power management functionalities
- Screen brightness reduction
- Sleep mode
- Battery charging regimes
FAQ
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- DECT offers superior sound quality compared to other wireless communication standards, such as Bluetooth because it uses a dedicated frequency band for voice communication
- DECT provides better call stability when compared to Bluetooth and Wi-Fi
- DECT operates on a dedicated frequency band, which means it is less likely to experience interference from other wireless devices
- DECT allows for multiple devices to be connected to a single base
- DECT offers better security than Bluetooth, as it uses advanced encryption techniques to protect communication.
- DECT uses different frequencies, reducing the typical interference of operating multiple Bluetooth devices
- DECT has a longer range than Bluetooth, allowing devices to be used over greater distances (up to 120 meters).
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The wireless communication of the MC-X dispatcher console is secured through the use of the DECT protocol, which offers encrypted signals to ensure the confidentiality and integrity of data. DECT uses advanced encryption algorithms such as AES-CCM and RSA for authentication and key exchange, making it highly secure against man-in-the-middle and other types of attacks.
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Yes, the console can be configured to interface using only USB pogo pins or USB-C cables.
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The console is compatible with various operating systems, including Windows, Android, Linux, and iOS. Tablets between 10 inches and 13.1 inches are supported. The tablet will be connected using USB-C. If a larger display is required, an external display can be connected to the Display Port at the back of the console.
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The console is compatible with various operating systems, including Windows, Android, Linux, and iOS. You can run your own software on the console as long as it is compatible with these operating systems.
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If you are interested in distributing our solutions, please fill out the contact form and state the nature of your request and the product(s) you would like to source.
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We were honored to welcome Infrabel CEO Benoît Gilson at our InnoTrans booth, where we discussed the future of railway technology
Read more InnoTrans 2024 Highlights
RideOnTrack showcased its latest innovations in mission-critical communication, network monitoring, and dispatching solutions at InnoTrans 2024
Read more