MCCS Call Recording & Playback

Reliable voice recording and playback for mission-critical industries

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Introducing MCCS Call Recording and Playback

RideOnTracks offers a user-friendly call recording and playback application. This software suite is highly customizable and provides high-quality voice recording. It also comes with powerful search functions for easy access to recorded calls. The application seamlessly integrates with existing telephony and operational systems. It has built-in redundancy and multi-server synchronization, guaranteeing that no recordings are lost.

Media player features

User interface

Audio visualizer

Permission management

Search function

File management

Content moderation

Easy-to-use web interface

The application offers a user-friendly web interface that makes it easy to navigate and access recorded files. The main page of the application has a simple layout consisting of four sections: administrator actions, source selection, media player, and recording table. With this streamlined design, users can quickly and efficiently find and play recordings.

Visualize audio waveforms for easy playback

With this feature, users can easily navigate through the recording and locate specific sections they need to review or analyze. The waveform display provides a clear visualization of the recording, enabling users to identify changes in sound intensity or frequency. This increases productivity by saving time and effort.

Ensure regulatory compliance

The application offers robust user and permission management features that enable administrators to create, modify, and delete users and user groups. It also allows administrators to assign specific permissions. The application includes a logbook feature that tracks user activity, such as recording, playbacks, and downloads.

Effortlessly find the right recordings

The application comes equipped with various filters and a powerful search function that allows users to easily locate specific recordings based on parameters such as time, user and groups, or metadata.

Find, play, and extract recordings

The application offers a download feature that permits authorised users to download selected files. It also displays relevant meta-data to facilitate the search for specific recordings or incidents. Users can flag recordings for future reference, and the application can be configured to automatically delete recordings after a designated time period.

Content moderation with censoring functionality

The software features an integrated censoring function, enabling users to select and flag specific segments of recordings for censorship. Once censored, the user can then download the edited clip, providing a streamlined process for managing sensitive content.

Voice recording features

High-quality audio

RideOnTrack’s voice recording software offers high-quality audio capture with minimal data usage. It utilizes the G.711 codec for RTP streams over UDP, ensuring clear voice recordings below 100kbps.

Standalone or Integrated Configuration

The software can be used as a standalone, or as an integration with RideOnTracks MCCS dispatching software suite. When integrated, the MCCS dispatch client can perform the recording.

Redundancy and Multi-Server Synchronization

The software incorporates built-in redundancy and multi-server synchronization mechanisms, guaranteeing the preservation of all audio files without any risk of loss or omission.

Customisation and Integration

The voice recording software suite is highly customisable to fit your operational workflow and can easily integrate with existing telephony systems and other operational systems.

Benefits

Future-proof your call recordings

Easy-to-use

The media player offers an intuitive and user-friendly interface, incorporating a tried-and-tested web design that enables effortless navigation. Additionally, it provides multi-language support to enhance accessibility for users.

Quick to deploy

The Call Recording and Playback application works with standard server infrastructure and widely accepted networking protocols, ensuring a quick and straightforward installation process. It allows for the flexibility to deploy the voice recording and playback application on separate servers.

Secure and private

The voice recording and playback application prioritizes data security by encrypting all audio files during transmission and storage. User access is effectively managed through a comprehensive user and permission management system. The application employs Secure RTP transfer (SRTP) to enhance the security of data transfer.

Scalable Architecture

The Voice Recording and Playback Application is designed with scalability in mind. Its architecture supports multiple redundant servers and has the capability to handle a significant volume of concurrent recordings. The application is equipped to manage hundreds of thousands of recordings on a daily basis.

Versatile across industries

The software demonstrates adaptability to cater to the requirements of diverse mission-critical industries such as public transport, public safety, heavy industries, and maritime organizations. It offers easy customization options to accommodate customer-specific adaptations. The system can operate on designated hardware or utilize existing infrastructure.

Reliable and robust

The system is designed with a focus on reliability and call stability, ensuring uninterrupted performance. It can easily and efficiently manage calls that span several hours.

Compliance

Compliance

  • General Principles of Privacy & Data Security
  • EU
    • Eirene
    • ETSI
    • APCO
    • GSM-R
    • GDPR
  • US
    • NENA
    • P25

Protocols & Multi-interface support

  • SIPREC
  • SIP
  • TDM
  • CAS
  • CSS
  • ISDN
  • QSIG
  • DMR
  • Interface with analog radio systems
  • Interface with existing NOC / SNMP-traps

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