Call Recording & Playback for Mission-Critical Communication System
Reliable audio recording and playback for mission-critical industries, with secure search, review and export of every dispatching conversation.
Request quotationIntroducing MCCS Call Recording and Playback
High-quality voice recording, powerful search and smooth integration with existing telecoms and operational systems. Built-in redundancy and multi-server synchronisation ensure that no recording is ever lost.
Media Player Features
Easy-to-use web interface
Everything operators need sits on a single screen. Administrator actions, source selection, the media player and the recording table are combined in one intuitive web interface, keeping every recording just a few clicks away.
Visualise audio waveforms for easy playback
Every recording is displayed as a clear audio waveform. Users can spot speech, silence and sudden changes in volume instantly and move directly to the part of the call that requires attention.
Ensure regulatory compliance
Access to recordings is managed centrally. Administrators define users, user groups and their permissions, while a detailed logbook tracks every recording, playback and download for full accountability.
Effortlessly find the right recordings
A powerful search function and flexible filters locate any recording in seconds, based on time, user, group or metadata.
Find, play, and extract recordings
From selection to export in a few clicks. The “Show Selected” view confirms which recordings are included, multiple files are packed into one .zip, and flagging and automatic retention keep the archive organised.
Content moderation with censoring functionality
Sensitive information can be removed directly within a recording. Users mark one or more segments for censorship and download the edited clip, ready to be shared safely.
Voice Recording Features
Recording built for mission-critical operations, deployed standalone or integrated in the MCCS.
Flexible audio format
Audio is recorded with the G.711 codec for RTP over UDP. They can be stored as WAV for lossless, evidence-grade audio, or as MP3 to save storage space.
Standalone or integrated configuration
The solution runs as a standalone system or integrated with the MCCS dispatching suite, where the dispatch client performs the recording.
Redundancy and multi-server synchronisation
Redundancy and synchronisation across multiple servers prevent the loss of audio, so every recording remains available.
Customisation and integration
The solution is customised to operational workflows and integrates with existing telephony and operational systems.
Benefits
Future-proof call recordings
Easy-to-use
An intuitive interface with a collapsible sidebar, multiple layouts, light and dark mode, and multi-language support.
Quick to deploy
Compatible with standard server infrastructure and common protocols, with flexible deployment across separate servers.
Secure and private
Audio is encrypted in transit and at rest with SRTP, supported by granular permissions and a full audit trail.
Scalable Architecture
Multiple redundant servers support high volumes of concurrent recordings.
Versatile across industries
Suitable for public transport, public safety, heavy industry and maritime, with customisation options and deployment on dedicated or existing hardware.
Reliability and Resilience
Designed for Mission-Critical Environments where 24/7 availability and system uptime is required.
Compliance
MCCS Supporting Applications
Call Recording & Playback is one of the supporting applications of RideOnTrack’s Mission-Critical Communication System.
Mission-Critical Communication System
The complete communication platform that unites dispatching, recording, user management and monitoring for Mission-Critical Operations.
MC-X Dispatcher
The next generation dispatching console for mission-critical control rooms, monitored in real time by VisionX.
VisionX
The element manager that monitors and manages all MCCS components and terminals in real time from one central dashboard.
User & Phonebook Management
A secure web-based application to centrally configure users, permissions, phonebooks and number labels for MCCS.
News
MC-X Dispatch Terminal recognised with European Patent
The European Patent Office recognises the modular design of RideOnTrack’s dispatching console for mission-critical control rooms.
Read more
RideOnTrack at InnoTrans 2026: Four days of MCX/FRMCS at the heart of the global rail industry
RideOnTrack exhibited at InnoTrans 2026, the world’s leading trade fair for transport technology, with live MCX/FRMCS demonstrations, the launch of CodiTrack V2 and a new multi-year contract signing with Infrabel.
Read more
Infrabel and RideOnTrack Sign New Multi-Year Contract at InnoTrans 2026
RideOnTrack and Infrabel sign a new multi-year contract to modernize Belgium’s mission-critical rail communication, signed at InnoTrans 2026 in the presence of Infrabel CEO Benoît Gilson and Minister Jean-Luc Crucke.
Read more MC-X Dispatch Terminal recognised with European Patent
The European Patent Office recognises the modular design of RideOnTrack’s dispatching console for mission-critical control rooms.
Read more RideOnTrack at InnoTrans 2026: Four days of MCX/FRMCS at the heart of the global rail industry
RideOnTrack exhibited at InnoTrans 2026, the world’s leading trade fair for transport technology, with live MCX/FRMCS demonstrations, the launch of CodiTrack V2 and a new multi-year contract signing with Infrabel.
Read more Infrabel and RideOnTrack Sign New Multi-Year Contract at InnoTrans 2026
RideOnTrack and Infrabel sign a new multi-year contract to modernize Belgium’s mission-critical rail communication, signed at InnoTrans 2026 in the presence of Infrabel CEO Benoît Gilson and Minister Jean-Luc Crucke.
Read more